The situation is back to normal again. We're sorry for any the inconvenience, and we're continuing to analyze the traffic to ensure that system performance continues to remain consistent.
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Monitoring
Regular rate limits have been restored.
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Monitoring
The reason for the problems concerns a sudden spike in the number of concurrent requests. The situation has returned to more or less normal levels, but we temporarily halved the API request rate limits (from 40 reqs/secs -> 20 reqs/sec) to provide better service to the greatest number of customers while the situation stabilizes. We will restore regular rate limits shortly.
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Investigating
We mitigated the issue, error rate has dramatically lowered but some requests are still returning errors. We are continuing to analyze the traffic.
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Investigating
We’re receiving feedback of slow responses and intermittent 503 error codes on our Content Management API, we’ve doubled up our server resources and investigating in the meantime